Terms and Conditions
Terms of use of virtuol.eu
Information about service provider
Summer Sunrise Holding Ltd. is a company (“Provider”) registered in accordance with the Companies Law of the Republic of Bulgaria, company registration number 207417272, registered address Bitolya Str. 29, 1st Floor, Office 1, Varna, Republic of Bulgaria, email address:
Subject of the Terms and Conditions
These Terms and Conditions govern the relationship between the Provider and customers of the websites and services at vitruol.eu (hereinafter referred to as “Customers”), as well as contain the information about the Provider’s activities and the conditions for use of its services.
Please read these Terms and Conditions carefully before using the informational and commercial services provided on the Webseite (hereinafter referred to as “Services”). By accepting the Terms and Conditions, the Customer agrees that the Provider may process their personal data for the purpose of providing the Services.
Definitions
In these Terms and Conditions, the following terms are used with the following meanings:
• Provider Summer Sunrise Holding ltd.
• Webseite means virtuol.eu and all its subpages.
• Customer means any person who uses the Webseite and acquires Services. Customers may be natural or legal persons or sole proprietors. In relation to Customers who are natural persons acquiring Services for purposes outside their trade or professional activity, consumer protection legislation in Bulgaria also applies.
• Terms and Conditions means these terms of use of vitruol.eu, including the cookie policy, privacy and personal data protection policy, registration and delivery terms for Services, withdrawal forms, procedures for voluntary dispute resolution, and any other legally significant information published on the Webseite.
• Personal Data means information that can identify you, including information about your physical and mental identity, family, economic, cultural, and social status.
• Service means any services offered by the Provider.
• Contract means a contract under which the Provider provides Services to the Customer, and the Customer pays or undertakes to pay the price for them.
• Alternative Consumer Dispute Resolution Procedure means an out-of-court procedure for resolving issues between a Customer and the Provider, in compliance with the law and conducted by a specialized body for such disputes.
Conclusion of Contract
Customers use the Webseite interface to order Services and conclude contracts with the Provider for the provision and execution of the offered Services.
The Contract is considered concluded from the moment the order is confirmed by the Provider.
The Provider has the right to refuse to conclude a Contract with a non-compliant Customer. A Customer is non-compliant if they violate the Terms and Conditions and/or there is evidence of systematic abuse by the Customer.
Subcontractors
The Provider may delegate the execution of the Contract to a third party to provide the ordered Services to the Customer. Customer consent is not required for the use of subcontractors.
Prices and Payment
Service prices are those indicated on the Webseite at the time of placing an order, except in cases of obvious errors. The Provider may change prices at any time without notice; such changes do not affect Services already ordered.
Prices include VAT where applicable.
The Provider may offer discounts for Services in accordance with Bulgarian law and the Provider’s policy.
The Customer selects the method and timing of payment and confirms the order via the Webseite interface.
The Customer can pay for Services via bank card in accordance with the payment operator’s terms or by bank transfer to the Provider’s bank account. The Provider is not responsible if the chosen payment method is unavailable or does not function due to reasons beyond the Provider’s control. Payment operators and service providers may impose their own terms and fees on the Customer.
Withdrawal from Contract
The Customer has the right to withdraw from the Contract without explanation or cost within 14 days from the conclusion of the Contract, provided that the execution of the ordered Service has not yet begun.
To withdraw from the Contract, the Customer fills out a standard withdrawal form provided by the Provider and sends it via email to
When the Customer withdraws from the Contract, they do not use the Service or provide it to third parties.
If the Customer has made payment and exercises the right of withdrawal, the refund will be processed within 7 working days from receipt of the withdrawal.
Complaints and Guarantees
The Customer may submit a complaint regarding a Service within 14 days of discovering a discrepancy in the Service, requesting performance in accordance with the Contract, a price reduction, or a refund. The Customer cannot terminate the Contract if the discrepancy is minor.
Complaints can be submitted in writing via email to
The Provider maintains a register of complaints and issues the corresponding document to the Customer once the complaint is resolved.
Intellectual Property
Intellectual property rights over all materials and resources on the Webseite belong to the Provider, are protected under copyright law, and cannot be used in violation of applicable law.
The Provider is entitled to full compensation in case of copying or reproducing its intellectual property.
Termination and Cancellation of Contract
The Provider may, at its discretion and without notice, terminate the Contract if it is found that Services are being used in violation of these Terms and Conditions, Bulgarian law, or generally accepted moral standards.
Either party may cancel the Contract by giving one week’s notice to the other party in case of non-fulfillment of contractual obligations.
Severability Clause
The parties agree that if any provision of these Terms and Conditions is found invalid, it shall not affect the validity of the entire Contract or the remaining provisions. The invalid provision shall be replaced by applicable legal norms or established practice.
Amendment of Terms and Conditions
The Provider is obliged to inform the Customer of any changes to these Terms and Conditions within 7 days of their occurrence via the email provided by the Customer.
If the Customer disagrees with the changes, they have the right to withdraw from the Contract without explanation or cost. In this case, the Customer must notify the Provider within one month of receiving notice of the change.
If the Customer does not exercise the right to withdraw, the change is considered accepted without objection.
Applicable Law
For all matters not explicitly regulated by these Terms and Conditions, the provisions of the current legislation of the Republic of Bulgaria shall apply.
